FAQs

Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery usually takes 5–12 business days, depending on your location.

Do you ship internationally?

Yes! We proudly ship to customers worldwide. Shipping times may vary depending on the destination country.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay and other secure payment methods available at checkout.

Can I cancel or modify my order?

Orders can only be changed or cancelled within 12 hours after they are placed. Please contact our support team as soon as possible.

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and in resalable condition.

What if my product arrives damaged?

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We will gladly replace it or provide an appropriate solution.

How can I contact customer support?

You can reach our support team anytime by email. We aim to respond within 24 business hours.

Email: support@novalya.ca

Are your payments secure?

Absolutely. All transactions are encrypted and processed through secure payment gateways to ensure your personal information remains protected.

Why shop with Novalya?

✔ Premium quality products

✔ Secure checkout

✔ Fast worldwide shipping

✔ Responsive customer support

✔ 30-day satisfaction guarantee